Heart of Africa Adventures Privacy Policy 

 

At Heart of Africa Adventures, committed to protecting the privacy and security of our clients' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you book a tour or interact with our services.

 

1. Information We Collect

We collect various types of information to provide you with our tour services. This may include:

 * Personal Identification Information: Name, gender, nationality

 * Contact Information: Email address, phone number, mailing address.

  * Travel Information: Tour preferences, dietary restrictions, medical conditions (only if relevant to your safety and participation in the tour, and with your explicit consent), emergency contact information, flight details (if we are assisting with bookings).

 * Communication Data: Records of your correspondence with us (emails, chat, phone calls).

 

2. How We Collect Your Information

We collect information from you in several ways:

 * Directly from You: When you inquire about a tour, make a booking, fill out forms on our website, communicate with us via email or phone, or interact with our staff.

 * Through Third Parties: From travel agents or online travel agencies (OTAs) through whom you book our tours.

 

3. How We Use Your Information

We use your information for the following purposes:

 * To Provide Tour Services: To process your booking, confirm your reservations, arrange accommodations, transportation, and activities, and communicate with you about your tour.

 * Customer Service: To respond to your inquiries, provide support, and address any issues during your tour.

 * Payment Processing: To process payments for your tour bookings.

 * Safety and Security: To ensure your safety during the tour, especially concerning medical conditions or dietary requirements you have disclosed. This may also involve sharing information with local authorities if required for safety or legal compliance.

 * Personalization: To tailor our services and communications to your preferences.

 

4. Sharing Your Information

We may share your information with the following parties, only to the extent necessary to provide our services and for legitimate business purposes:

 * Service Providers: Third-party vendors and partners who assist us in providing our services, such as hotels, local tour guides, and parks. These partners are obligated to protect your information and use it only for the purposes for which we disclose it to them.

 * Travel Agents/OTAs: If you booked through a travel agent or OTA, we may share information with them regarding your booking.

 * Legal and Regulatory Authorities: When required by law, court order, or to cooperate with government investigations.

 We will never sell your personal information to third parties for their marketing purposes.

5. Data Security

 * Access Controls: Restricting access to personal data to authorized personnel only.